Privacy policy for Karatek services

Valid from: 2 April 2020

We know that the careful handling of your personal information is important to you. Therefore we appreciate your trust that we will handle this information conscientiously. This Privacy Policy describes how we collect and process your personal information through, as well as Karatek Software Development’s equipment, products, services, online services and applications that refer to this Privacy Policy (collectively, “Karatek Services”).

Under the DSGVO, there are a number of admissible reasons (or “legal bases”) for the lawful processing of personal data. In the following, we provide an overview of the most important legal bases under the DSGVO.

reason Requirements
Necessity for performance of the contract the data processing must be necessary for the provision of a service and must be covered by the contract with the data subject
Consent 1. requires voluntary, situation-specific, informed and unambiguous consent, given in the form of a clear act
2. data subjects have the right to withdraw their consent, of which they must be informed
3. the consent must be given by a person of an age above the age of consent in the respective member state or otherwise by a parent or guardian or be authorised by them
4. for some processing operations (e.g. special categories of personal data) explicit consent is required
Legitimate interests 1. if a company or a third party has legitimate interests, provided that the rights or interests of natural persons do not outweigh
2. the processing of data shall be suspended where a person raises an objection

Data collected by us

We collect your personal information to provide and continuously improve products and services. This includes the following categories of personal information:

Karatek Teamspeak Server

The following data is automatically collected when using our Teamspeak server:

Your Karatek Cloud account

At this time it is not yet possible to register with a Karatek Cloud account.

When you register your own KaratekCloud account, you benefit from online services such as data storage and synchronization between multiple devices. This data is stored on our servers until you delete your account.

For what purposes does Karatek Software Development process your personal information?

We process your personal information to operate, provide and improve the Karatek services we offer our customers. These purposes include:

Cloud & Diagnostic Data

Because our services are cloud services, data helps us to continuously protect and improve our offerings to you. We also continuously collect diagnostic data, i.e. information about your usage of our services to ensure the smooth operation of your device. For example, if a known problem occurs, we can send the solution directly to all users with similar usage patterns.

Access and disclosure of personal data

It is not part of our business to sell the personal information of our customers. We share customer personal information only to the extent described below and only with internal institutions and partners controlled by Karatek Software Development that are either subject to this Privacy Policy or implement measures that provide at least as much protection as those described in this Privacy Policy:

We collect, use and share the information available to us in the ways described above:

How can you exercise your rights granted under the DSGVO?

According to the basic data protection regulation you have the right to information, correction, transferability and deletion of your data. Learn more about these rights and find out how to exercise your rights against an administrator. You also have the right to object to certain processing of your data or to restrict it. These include:

Data storage and deletion

We will store information until it is no longer needed to provide our services and karatek services or until your account is deleted, whichever comes first. This is on a case-by-case basis and depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational storage needs. For example, if you are looking for something on our Teamspeak, you can access and delete it at any time from your search history, but the log of that search will not be deleted until after 6 months. When you delete your account, we delete things you have posted, and you will not be able to restore this information. Information that others have shared about you is not part of your account and will not be deleted. To delete your account at any time, please contact an administrator.

We access, retain and share your information with regulatory, law enforcement and other authorities:

Information that we receive about you may be accessed or retained for longer periods of time if it is the subject of a request or requirement by law, governmental authorities or investigations into possible violations of our policies, or to otherwise prevent harm. We also retain, for at least one year, information about accounts that have been deactivated due to policy violations to prevent repeated abuse or other policy violations.

Changes to this policy

We will notify you before we make changes to this policy and give you the opportunity to review the revised policy before you decide to continue using our products. If you have registered with us using an email address, we will send you notifications using that email address. We will also post notices of changes to our policy on our Telegram Channel.

Date of last revision: 31 March 2020